MCA Mission, Values,
and Service Principles
Mission:
The mission of Melby, Cameron & Anderson is to provide innovative, reliable, and thoroughly competent professional management and support services to our clients, maintain our reputation as the top association management and services firm in the Northwest, and have fun doing it.
Values:
Professionalism – Maintaining a commitment to the highest standards of knowledge, competence and service in the association management profession
Integrity – Being straightforward, honest and ethical in all dealings with our clients, colleagues, and business partners
Innovation – Serving our members by maintaining an atmosphere that encourages new and creative ideas and ways to implement them
Responsiveness – Being courteous, timely, accurate and friendly as we meet our members' and colleagues' needs
Teamwork – Getting the job done in an atmosphere of mutual respect, support, and trust. Creating a fun, non-threatening and safe working environment, and being willing to help whenever needed. Fostering a relationship of trust and collaboration with our client partners.
Excellence – Demonstrating quality, efficiency and competence as we exceed expectations and go the extra mile for our members and colleagues. Striving to be leaders in our personal and professional lives.
Worklife Balance – While we recognize that our profession requires dedication and investment of time, we are committed to creating and modeling a culture that values appropriate emphasis on personal and family wellbeing.
MCA Service Principles:
- Members and clients are the purpose of our work. They are not interruptions of it. Members are not dependent upon us—we are dependent upon them. The same is true of co-workers seeking assistance from us in serving our clients. We are all a part of the same team, working for the same goal.
- We take personal responsibility to ensure that all clients, members, potential members and co-workers receive a timely, efficient and courteous response to their needs. Everyone—in every position—represents the Company and presents to others an image of who we are and what we do.
- It is our goal not just to meet, but to exceed, our clients' expectations. We take pride in our work and we pledge to do what we believe is right—with honesty and integrity—and we'll acknowledge and fix things when they go wrong. We know that attitudes are contagious and pledge to maintain a winning attitude.